Standard Operating Procedure for Handling Grievance : 


  1. Grievance should submit a handwritten hard copy to the respective concerned authority/head of department.
  2. On receipt of complaint / grievance, Grievance Committee/Authority shall segregate the complaint, discuss with the concerned committee and thereafter direct the said complaint to the respective committee.
  3. The concerned committee/Authority shall investigate the cases directed accordingly.
  4. If required, a hearing with the complainant or clarification from the concerned may be taken.
  5. The complainant shall be informed about the action taken by the committee/Authority.
  6. If the complaint / grievance is found invalid, the complainant and the person against whom the complaint is made, will be informed accordingly and penal action may be taken.
  7. The complaint in any case shall be resolved within 30 working days of its receipt.