Citizens Charter
| Sl No | Name of the Services | List of Documents Required | Timelines for Providing Service (in days) | Officer Responsible | Supervisor Officer Responsible (In Case of Escalation) |
|---|---|---|---|---|---|
A | Clinical Services | ||||
| 1 | Out Patient Services | Registration of Patient | Same Day | RMO | MS |
| 2 | In Patient Services | Admission Paper | Same Day | RMO | MS |
| 3 | Emergency Services | Registration of Patient | Emergency & Elective | HOD of Concerned Department | MS |
| 4 | Operation Services | Referral by Concerned Dept. | Same Day | RMO | MS |
| 5 | Diagnostic Services | Advice of Concerned Doctor on Case Paper | Same Day | RMO | MS |
| 6 | Laboratory Services | Advice of Concerned Doctor on Case Paper | Same Day | RMO | MS |
| 7 | DOTS Services | Advice of Concerned Doctor on Case Paper | Same Day | Doctor on Call | MS |
| 8 | ICTC Services | Advice of Concerned Doctor on Case Paper | Emergency & Elective | Doctor on Call | MS |
| 9 | Radio-Diagnosis Services | Advice of Concerned Doctor on Case Paper | Same Day | Doctor on Call | HOD |
| 10 | Blood Bank Services | Advice of Concerned Doctor on Case Paper | Same Day | BTO | In charge (Blood Bank) |
| 11 | Mortuary Services | Inquest Panchnama | Same Day | Doctor on Call | MS |
| 12 | Casualty Services | Registration of Patient | Same Day | CMO | RMO |
B | Supporting | ||||
| 1 | Central Pharmacy | Advice of Concerned Doctor on Case Paper | Same Day | In Charge (Pharmacy) | MS |
| 2 | Hospital Kitchen | Admission Paper | Same Day | In Charge (Kitchen) | MS |
| 3 | Information For Patients | ------ | Same Day | RMO | MS |
| 4 | Enquiries And Information | ------ | Same Day | RMO | MS |
| 5 | Complaints And Grievances Reddresal | Registered Complaint | Same Day | Grievance Redressal Officer | Dean |
C | Issue Of | ||||
| 1 | Medical Certificate | Application & Opinion of Concerned Doctor on Case Paper | Same Day | RMO | MS |
| 2 | Disability Certificate | Registration & AadharCard | Within a Week | Committee | MS |
| 3 | Medico-Legal Certificate | Police Letter, Case Papers | Within 48 Hours | CMO | RMO |
| 4 | Birth & Death Registration Certificate | Case Papers of Hospital | Same Day | In Charge | MS |
D | Academic | ||||
| 1 | Bona fide Certificate | Student's application | Within a Week | Administrative officer | Dean |
| 2 | College Leaving Certificate | Internship Completion Certificate, Last leaving Certificate | Within a Week | Administrative officer | Dean |
| 3 | Attempt Certificate | All Concerned Mark lists | Within a Week | Administrative officer | Dean |
| 4 | Character Certificate | Student's application | Within a Week | Administrative officer | Dean |
| 5 | Hostel Living Certificate | Student's application and fee receipt | Within a Week | Administrative officer | Dean |
| 6 | Experience Certificate for Employee | Employee's Application | Within a Week | Administrative officer | Dean |
| 7 | No Objection Certificate for Employee | Employee's Application | Within a Week | Administrative officer | Dean |
| 8 | Relieving Certificate | Employee's Application | Same Day | Administrative officer | Dean |
| 9 | Medical Reimbursement | Application in Prescribed format | Within a Week | RMO | Dean/DIRECTOR |
Complaint Handling Mechanism (CHM)
| Sr No | Particulars | Description |
|---|---|---|
| 1 | Where to lodge a complaint | Inward Section |
| 2 | Acknowledgement of complaints | Inward Clerk |
| 3 | Time for resolution of complaint | Depends on nature of Complaint |
| 4 | Escalation of complaints | Appropriate Action will be taken |
| 5 | Time for resolution of complaint after escalation | Depends on nature of Complaint |
| 6 | Name & Contact details of Grievance Redressal officer | |